Privacy Policy
Last updated: May 30, 2026
1. Information We Collect
We collect information you provide directly (such as name, email, company, and billing details), information generated through your use of the platform (account activity, configuration, call and message metadata), and limited technical data such as IP address and device information.
2. How We Use Your Information
We use your information to operate and improve the Service, process payments, provide support, send service-related emails, and comply with legal obligations. We do not sell your personal information.
3. Customer and End-User Data
When you use the platform to communicate with your clients' end users, you are the data controller for that information. We process it on your behalf as a data processor. You are responsible for obtaining all necessary consents from the individuals contacted through the Service.
4. Third-Party Providers
We share data with the third-party AI and communication providers you choose to enable (such as NLPearl.ai, Retell.ai, and ElevenLabs) only to the extent necessary to deliver the Service. Each provider's privacy policy governs their handling of that data.
5. Data Retention
We retain account and billing data for the duration of your subscription and as required by law. Call recordings, transcripts, and message logs are retained per your configured settings.
6. Security
We use industry-standard administrative, technical, and physical safeguards to protect your data. No system is 100% secure; you acknowledge that you provide data at your own risk.
7. Your Rights
Depending on your jurisdiction, you may have the right to access, correct, delete, or export your personal information, or to object to certain processing. Contact us to exercise these rights.
8. Cookies
We use essential cookies to operate the Service and analytics cookies to understand usage. You may control cookies through your browser settings.
9. Children's Privacy
The Service is not intended for individuals under 18, and we do not knowingly collect information from children.
10. Changes to This Policy
We may update this policy from time to time. Material changes will be communicated by email or via the Service.
11. Contact
Privacy questions or requests? Email support@aiscripts.co.